Managed Front Office for Small Businesses | CallsHandled
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For owner-run service businesses in Palm Beach County

We run your front office.
You run the work.

Your phone line, 24/7 call answering, website, lead tracking, online booking, review requests and a monthly report, all set up and managed for one monthly fee.

Call our AI receptionist now: (561) 216-7054

Hear exactly what your callers would hear. Ask it anything a customer would.

Book a 20-minute review What missed calls cost you

How it works for a plumber · Sample monthly report

Everything a front desk does, handled

One team and one bill instead of an answering service, a web designer, a CRM, a booking app and a review tool.

Business phone line

Keep your existing number (forwarded or ported) or get a new local number. Your number stays yours.

24/7 call answering

Every call answered day or night by an AI receptionist set up in your business's name. Callers get your hours, services and service area; job details are captured and urgent calls are passed to you.

Instant lead alerts

Every new caller is sent to your cell and email right after the call, with the details and a call summary. The full transcript is on your dashboard.

Website

A fast, mobile-first site with hosting, SSL, a working lead form and monthly edits. Already have a site you like? We connect it.

Lead tracking

Every call lands in one list with its outcome on your private dashboard, so no lead slips through.

Online booking

Callers and site visitors book open slots on your connected calendar. Until your calendar is connected, we take the request and your team confirms the time.

Review requests

After a completed job, customers who opted in get a text asking for a Google review, once texting registration for your business is approved (usually 1–3 weeks).

Monthly report

Calls answered, leads captured, bookings made, after-hours calls and urgent escalations, plus a short call to go over it. See a sample report

What do missed calls cost you?

Put in your own numbers. This is a rough estimate from what you enter, not a promise of results.

Enter your numbers to see the estimate.

Math: missed calls a week × (jobs per 10 callers ÷ 10) × average job value × 52 ÷ 12. Not every missed caller would have booked, and some call back. Service Desk is $497/mo; Managed Front Office is $1,500/mo.

Simple pricing

Managed Front Office
$1,500
per month · 12-month agreement
  • Everything listed above, managed for you
  • Phone line, hosting and monitoring included
  • Monthly report and review call
  • One-time setup: $1,500
Book a 20-minute review Start: sign the agreement

You sign first. Payment comes after, by a link we send you. Nothing is charged on this page.

Managed Front Office Premium
$2,500
per month · 12-month term · written scope
  • Everything in Managed Front Office
  • For multi-crew or multi-location teams (often 15+ people)
  • Leads followed up and booked into dispatch, per written scope
  • Daily status line plus the monthly outcomes report
  • One-time setup: $1,500. Larger scopes are quoted in writing
Scope Premium with us Scope agreed? Start: sign the agreement
Start smaller: Service Desk
$497
per month · month to month
  • 24/7 answering on forwarded calls
  • Appointments booked into your calendar
  • Instant lead texts + transcripts
  • Service-request tracking and a daily report
Start with Service Desk

Managed Front Office is billed monthly after setup. After the first 12 months it continues month to month with 30 days' notice. Included usage is set in your agreement, and heavier volume is quoted in advance, with no surprise overage charges. Premium is also a 12-month agreement, and its scope is set in writing before go-live. Terms are governed by the written service agreement.

Not included: ad spend, third-party software you choose to keep, and work outside the agreed scope (quoted separately).

Live in about three weeks

Day 0Agreement signed and setup paid. Kickoff booked.
Days 1–3Kickoff: your services, hours, service area, urgent-call rules and calendar access.
Days 3–7Call answering goes live on forwarding, after you test it.
Days 7–14Website live or connected, with lead form and booking.
Days 14–21Lead tracking, review requests and number port (timing depends on your carrier).
Day 30First monthly report and review call.

Timelines are targets. Carrier ports and your feedback can move them.

Questions

Do I keep my phone number?

Yes. We forward or port your existing number, or set up a new local number. The number stays yours, and if you ever leave we help you move it.

What happens when a caller needs a person?

You set the rules. Urgent calls and anything outside the script are passed to you right away, and every new lead is sent to your cell and email with the details.

Who owns the website?

You own your domain and your content. Hosting, SSL and monthly edits are included while you're a client.

Why a 12-month agreement?

Setup is front-loaded work: phone, website, call scripts and integrations. The 12-month term keeps the monthly price well below hiring front-desk staff and gives the system time to show results in your monthly reports.

Is there a smaller option?

Yes. CallsHandled Service Desk is $497/mo, month to month: 24/7 answering, booking, owner texts, service-request tracking and a daily report, without the website and CRM work.

How long does setup take?

About three weeks to everything live. Call answering usually goes live in the first week on forwarding, after you test it. Number ports depend on your current carrier.

Book a 20-minute front office review

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