Terms of Service

Last updated: August 2026

These terms govern your use of CallsHandled, an AI phone receptionist service that answers calls, captures leads, books appointments, and delivers messages on behalf of your business. CallsHandled is operated by AdsHandled in Palm Beach, Florida ("we," "us"). By subscribing, you agree to these terms.

The service

We provision a dedicated phone number and an AI assistant configured to your business. You forward calls to it as you choose. The assistant answers, captures caller details, and — where you connect a calendar — books appointments, then sends you the lead and a transcript. The assistant is designed to hand off to your team rather than guess: it does not give medical, legal, or financial advice, does not quote prices you haven't set, and does not make binding commitments on your behalf.

Your responsibilities

• Provide accurate business information and keep your configuration current.
• Use the service lawfully, including complying with call-recording, telemarketing, and consent laws that apply to your business and callers.
• You are responsible for how you act on the leads, messages, and bookings the service delivers to you.

Call recording

Calls may be recorded and transcribed to provide the service. The assistant discloses recording where required. You are responsible for any additional notices or consents your jurisdiction requires. See our Privacy Policy for how call data is handled.

Billing & cancellation

• Plans are billed monthly in advance through our payment processor. Prices are as shown at signup.
• Month-to-month, cancel anytime. Cancellation stops future billing and deactivates your line; we do not provide partial-month refunds except where required by law or expressly offered.
• If, in your first 30 days, the service does not capture a missed-call lead for you, that first month is free on request. Request a review or contact support@callshandled.ai. Submitting a request does not itself approve a refund or change billing.

Fair use & acceptable use

Each plan includes a generous monthly allotment of answered calls, sized for a typical single-location business. The service is intended for a business's own inbound calls. It may not be used as a call center or answering service for others, for auto-dialed, robocall, or other automated traffic, for reselling, or to route another business's call volume through one account. Usage substantially beyond your plan's allotment, or usage indicating automated or non-genuine traffic, may be subject to overage charges at our then-current per-call rate, a required plan upgrade, throttling, or suspension. We will make reasonable effort to notify you before acting.

Availability

We work to keep the service reliable but do not guarantee uninterrupted operation. Telephony, network, and third-party outages can occur. The service is provided "as is," without warranties of any kind to the fullest extent permitted by law.

Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost business or missed calls.

Indemnification

You agree to defend, indemnify, and hold harmless CallsHandled, AdsHandled, and their owners, officers, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the service, including the content of your business information, greetings, and instructions given to the assistant; (b) your violation of these terms or of any law or regulation, including call-recording, telemarketing, TCPA, and consent laws applicable to your business and your callers; (c) any dispute between you and your callers, customers, or any third party, including claims arising from how you act (or fail to act) on leads, appointments, or messages the service delivers; or (d) content or data you provide to the service. This obligation survives termination of your subscription.

Disputes

Before filing any claim, you agree to contact us and give us 30 days to work toward an informal resolution. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Palm Beach County, Florida, and you consent to their jurisdiction. To the extent permitted by law, each party waives any right to a jury trial and agrees claims may be brought only individually, not as part of a class action.

Changes

We may update these terms or the service. Material changes will be posted here with a new date; continued use after changes means you accept them.

Governing law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.

Contact

Questions: email hello@callshandled.ai or call (561) 216-7054. CallsHandled, operated by AdsHandled, Palm Beach, Florida.