Privacy Policy
Last updated: August 2026
CallsHandled provides an AI phone receptionist that answers calls, books appointments, and passes messages to businesses ("Clients"). This policy explains what we collect and how we use it. CallsHandled is operated by AdsHandled in Palm Beach, Florida.
Who this covers
This applies to our Clients (the businesses that use CallsHandled) and to callers who reach a CallsHandled-powered line. If you are a caller and have questions about how a specific business handles your information, that business is the controller of your data; please contact them directly.
What we collect
- Client account information: business name, contact name, email, phone number, service details, and billing information.
- Call data: call audio recordings, transcripts, caller phone numbers, and details a caller provides (name, callback number, reason for the call, appointment requests).
- Usage data: call metadata such as time, duration, and outcome, used to operate and improve the service.
Call recording
Calls handled by the service may be recorded and transcribed so the answering business has an accurate record and so we can provide, secure, and improve the service. Where recording disclosure is required (including two-party-consent states such as Florida), the AI discloses that the call may be recorded. Clients are responsible for their own compliance with applicable call-recording laws.
How we use information
- To answer calls, capture leads, book appointments, and deliver messages and transcripts to the Client.
- To provide, secure, troubleshoot, and improve the service.
- To process payments and manage subscriptions.
- To comply with law and enforce our terms.
We do not sell personal information.
Service providers
We share information only with vendors that help us run the service — for telephony, speech and language processing, hosting, and payment processing — under agreements that limit their use of the information to providing services to us. We may disclose information if required by law.
Retention & security
We retain call recordings, transcripts, and account data for as long as needed to provide the service and meet legal obligations, then delete or de-identify it. We use reasonable administrative and technical safeguards to protect information, though no method of transmission or storage is perfectly secure.
Your choices
Clients may access, correct, or request deletion of their account data and associated call records by contacting us. Depending on your location, you may have additional rights under laws such as the CCPA. We honor verified requests as required by law.
Contact
Questions or requests: email hello@callshandled.ai or call (561) 216-7054. CallsHandled, operated by AdsHandled, Palm Beach, Florida.