When techs are in attics and the office line is ringing nonstop, CallsHandled answers your forwarded calls, separates "no cool" emergencies from tune-up requests, captures the address and equipment details, and books into your calendar when it is connected.
Call our AI receptionist now: (561) 216-7054Explore the HVAC demo View plans: $297 / $497 per month
Try a realistic HVAC request. The AI says it is an AI and that the call may be recorded; demos use fictional businesses, do not arrange real service and end after about five minutes. What are missed calls costing you? Run the numbers.
The calls that are hardest to catch while the crew is working, and what CallsHandled captures from each.
Calls stack up faster than dispatch can answer. Each caller gets answered, asked the system type and symptom, and recorded with their address and urgency, so your team can triage the list instead of the voicemail box.
After hours, the caller reaches an answer instead of a full mailbox. Their reported urgency is flagged and sent through your configured notification channel, so the on-call tech decides what happens next.
Customers calling to schedule a seasonal tune-up can request a slot that suits them, checked against your connected calendar, without tying up a CSR during peak season.
A homeowner shopping for a new system gives the age of the unit, home size and timing. Your comfort advisor calls back with the full context, not a name and a number.
Illustrative conversation, not a customer recording or evidence of completed work.
Volume spikes when the weather turns. CallsHandled answers every forwarded call at the same time, so nobody hears a busy signal while your team works the list.
Spring and fall are when customers book maintenance. Let routine scheduling requests land in your calendar while the office focuses on sales.
You decide which symptoms count as urgent and who gets notified. The agent follows your rules and never promises a technician it cannot confirm.
Answering forwarded calls 24/7 · capturing system type, symptom, address and urgency · booking tune-ups and service calls into your connected calendar · service-area and hours questions · confirmation texts · flagging reported urgency for your on-call team.
Diagnostic and repair pricing you have not set · warranty and refrigerant questions · billing disputes · anything that needs a technician's judgment. Captured with a summary and transcript, then escalated to you.
The same simple plans for every trade. No contracts.
Month-to-month. Setup included; activation timing is confirmed after configuration, forwarding and testing. If it doesn't capture a missed-call lead in your first 30 days, that month is free. See all plans and usage details · Missed-call cost calculator.
It asks the questions you configure (for example, no cooling, no heat, water leaking, burning smell) and flags the caller's reported urgency for your team. Your team decides the response. If someone describes immediate danger, they are told to contact emergency services; CallsHandled cannot dispatch help.
Only if you give it an approved pricing policy to share. Otherwise it tells the caller your team will confirm pricing, and never makes up a number.
Booking requires a supported connected calendar. We confirm calendar compatibility and available integrations when we review your setup. If your calendar is not connected, it captures the request and your team confirms.
Each forwarded call is answered and recorded with the details you need. Your team works the list in priority order instead of returning voicemails.
Further reading: After-hours answering for HVAC: a setup checklist · Why HVAC and plumbing contractors miss calls · CallsHandled for contractors
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