CallsHandled · Connector documentation

Proposed terms for future agent purchases

Connector contract version: agent-2026-09-20-v1 · Prepared September 20, 2026

Live connector purchasing is currently disabled. The 150/300-minute allowances below are approved for new connector purchases. Existing sandbox records preserve the terms shown during those tests; they do not establish a customer agreement. Publishing these terms does not activate service or change an existing customer’s agreement.

Approved connector plan allowances

Receptionist answers forwarded business calls and captures caller requests. Booking requires a supported connected calendar, available slots and provider confirmation. Service Desk adds service-request tracking. Outbound daily reports remain held under the connector communications policy. Automatic welcome messages, customer confirmations and notifications are held for connector purchases. The principal reviews drafts and performs external sends; a purchase does not grant permission to send messages.

Each new connector subscription billing period includes the minutes above. Count connected call duration reported by Retell, including connected spam calls and transferred time when the provider does not separate it. Ringing is excluded only where the provider reports it separately. Round the total period duration up once to a whole minute. Minutes do not roll over, and there is no separate call-count allowance.

There are no automatic overage charges, upgrades or disconnections for ordinary excess usage. We review excess usage with you and seek your explicit agreement before any prospective paid expansion. We absorb ordinary excess usage through the current paid period while that review takes place. Usage reports distinguish observed provider events from fully reconciled usage.

Payment and activation

Your principal must approve the purchase. Payment uses Stripe Checkout. A checkout link or payment receipt is not proof that a receptionist is active. Activation timing is confirmed after configuration, forwarding and testing. Sandbox transactions never provision a phone number or live receptionist.

First-month guarantee

If CallsHandled does not capture a missed-call lead in your first 30 days, that month is free.

Request a review through the guarantee page or support@callshandled.ai. Include your business name and purchase email; do not include card details or caller recordings. If the guarantee condition is met, we refund the first month's service fee. A submitted request is pending review and does not itself confirm a refund. Incomplete setup or cancellation does not prevent you from requesting a review.

Cancellation

Month-to-month. Cancel anytime; service runs to end of paid period.

Use your customer billing controls or request cancellation through support. Cancellation stops the next renewal; requesting it does not immediately deactivate your line. There are no partial-period refunds except under the guarantee, another express agreement, or applicable law.

Your responsibilities and other terms

Provide accurate business details, complete setup and maintain forwarding and calendar access as applicable. Use the service for your own business's inbound calls. Automated abuse, resale and another business's call volume are outside the intended service. The existing service restrictions and emergency or abuse protections in the general terms still apply; ordinary allowance excess alone does not authorize an automatic disconnection.

For new purchases that record this connector contract version, these terms control conflicts about usage, overage charges, cancellation and the first-month guarantee. Other provisions of the general terms remain applicable. Existing customers retain their accepted agreements. The privacy policy explains data handling.

CallsHandled is operated by AdsHandled in Palm Beach, Florida. Support: support@callshandled.ai. This page does not confirm email delivery or promise a response deadline.